AmCham Slovakia

Trustworthy AI in the Age of Cyber Resilience

How can organizations trust the information AI provides?

As companies increasingly rely on AI to support decision-making, compliance activities, and customer interactions, the focus is shifting from simply generating answers to ensuring those answers are accurate, transparent, and verifiable.

Whether preparing for the Cyber Resilience Act (CRA), managing technical standards and certifications, navigating audit requirements, or improving customer support operations, organizations need tools that can deliver reliable information and clearly identify the sources behind it.

Through real-life use cases and live demonstrations, participants will discover how AI can support regulatory compliance, technical documentation, internal knowledge management, and customer engagement in a trusted and transparent way.

AGENDA

08:30 – Registration & Networking Breakfast

09:00 – Welcome Remarks

• Opening by AmCham Slovakia

9.10 – AI & Cyber Resilience / Turning Compliance into Confidence

The Cyber Resilience Act will introduce significant new obligations for organizations developing, operating, or supplying products with digital elements. Compliance will require companies to manage a growing volume of legislation, technical standards, audit records, certification requirements, and internal documentation.

This session will demonstrate how AI can help organizations navigate this increasingly complex environment while ensuring that every answer remains traceable to relevant regulations, standards, policies, and evidence.

Key discussion points:

• Preparing for Cyber Resilience Act requirements
• Managing technical documentation and compliance evidence
• Working with standards, audits, certifications, and regulations
• Connecting AI-generated responses to verifiable sources
• Building transparency and confidence in compliance processes

Live demonstration: AI-powered guidance for CRA technical documentation, standards, and compliance management

Speakers: 

9.50 – AI & Customer Support / Smarter Responses, Better Experience

Customer support teams handle large volumes of repetitive requests every day, from product inquiries and order tracking to payments, complaints, and service requests. While many of these questions have clear answers, responding to them consumes valuable employee time.

This session will showcase how AI can automate routine communication, classify and prioritize incoming requests, identify customer sentiment, and provide accurate responses by leveraging company-specific knowledge and internal systems.

Rather than replacing employees, AI enables support teams to focus on interactions that require expertise, judgment, and a personal approach.

Key discussion points:

• Automating repetitive customer inquiries
• AI-powered classification and routing of requests
• Sentiment analysis and prioritization
• Delivering business-specific answers using internal knowledge
• Improving efficiency without sacrificing service quality
• Scaling customer service through trustworthy AI

Live demonstration: AI-powered customer support leveraging internal systems, company documentation, and operational data

Speakers:

10.20 – Q&A & Closing