AmCham Slovakia


BSCF 2020 - Business centers in Slovakia are flexible and growing - virtual teams, working from home and digital transformation

Bratislava - September 24, 2020 - Business and shared service centers have demonstrated a high level of flexibility and resilience to the external crisis. During the Covid-19 pandemic, the vast majority (97%) of these centers continued their activities without significant restrictions while maintaining high labor productivity. Also, the vast majority of these centers (84%) did not request any form of government assistance. This third largest industry in Slovakia is growing, the number of employees in business centers increased by 3.5 percent compared to last year. The labor market in this sector is also stable due to the economic situation, with about three out of ten business centers planning to further recruit more employees due to the growth of the centers in the coming months. On the other hand, a tenth of business centers in Slovakia allow a reduction in stocks.


Employers in this sector continue to support work flexibility and technological solutions. Dependence on the specific location of the employee and physical presence in the workplace is lost. Working from home requires less commuting and a reduction in office space. The biggest challenge for the sector in the coming years will be the availability of high-quality digital skills in the labor market and increasing the deployment of process automation.

This follows from the current survey collected by the American Chamber of Commerce in the Slovak Republic among the members of its BSCF (Business Service Center Forum) platform, which represents data from 32 companies that together employ more than 34,000 workers in Slovakia. The survey reflects the period from 1 January to 31 July 2020. It is the third largest industry, accounting for 3.3% of revenues flowing into the state budget. The survey was officially published at today's sixth annual BSCF conference, which the chamber organized in digital form under the auspices of the Ministry of Economy of the Slovak Republic.

Read more:

Press Release - BSC survey- new normal



Watch the records from the event here.