7th Annual Business Service Center Conference

Thursday, Sep 30, 2021 From 09:00 to 13:00

New Vision, New Opportunities

2021 Video (English)

2021 Video (Slovak)

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Join more than 150 SSC community members at the shared service industry flagship event of the year, learn about the latest trends and reconnect with your fellow business leaders – welcome to the second 100% digital BSCF conference! Business leaders together with the Slovak Government representatives will seek ways how to navigate through unprecedented times we live and will jointly define new vision and new opportunities for business centers.

Business Service Center Forum represents the business service industry in Slovakia with over 37,000 employees from a wide range of services and locations across the country. We will be very excited to welcome leaders of the industry, members of academia and public officials at the Forum´s 7^th annual event.

Tentative agenda:

08:30 VIRTUAL REGISTRATION

09:00 WELCOME & OVERVIEW OF THE BSC SECTOR IN SLOVAKIA IN 2021

Gabriel Galgóci, AmCham BSCF chair, AT&T Slovakia Country General Manager (conference moderator)

09:30 GOVERNMENT TALKS 1 – MINISTRY OF LABOR, SOCIAL AFFAIRS AND FAMILY OF THE SLOVAK REPUBLIC

Boris Ažaltovič, State Secretary, Ministry of Labor, Social Affairs and Family of the Slovak Republic

10:00 TIME FOR BREAK

10:10 BSCF AWARDS CEREMONY

10:15 GOVERNMENT TALKS 2 – MINISTRY OF ECONOMY OF THE SLOVAK REPUBLIC

Ján Oravec, State Secretary, Ministry of Economy of the Slovak Republic

10:45 LABOR MOBILITY SCHEME FOR SLOVAKIA

Zuzana Vatráľová, Head of Office, International Organization for Migration

11:05 KEYNOTE PRESENTATION 1: VISION 2025 FOR BUSINESS CENTERS

Michal Čermák, Partner, McKinsey & Company
The Future Now – A Leader´s Vision for Business Services in the New Digital

11:30 TIME FOR BREAK

11:40 KEYNOTE PRESENTATION 2: GLOBAL SSC SURVEY 2021 – BUSINESS CENTERS´ STATE OF THE ART IN CEE REGION

Peter Mrnka, Partner, PwC Slovakia
Global Business Services – Key to Agility

12:00 HYBRID WORK MODELS – QUO VADIS SHARED SERVICES?

Silvia Jeleníková, Co-Site Lead & HR Director CEE, Dell Global Business Centre
Igor Tóth, CEO, O2 Slovakia
Christian Schulz, Head of Global Business Solutions+ Bratislava, Henkel Slovensko
Igor Stančík, VP Human Resources, Deutsche Telekom IT Solutions Slovakia