AmCham Slovakia

Welcome to AmCham´s 12th annual business centers conference!

AmCham´s flagship event continues to redefine the future role of business centers in Slovakia´s economy. 12th annual conference of the Business Service Centers Forum (BSCF) brings together 200+ community members, industry leaders, innovators, professionals from across the sector and public officials. Building on the success of previous seasons, we are excited to announce an upcoming conference focused on the strength of transformation, real impact creation and magic of future opportunities. Join us at the most anticipated industry event of the year, embrace industry insights, and enjoy peer-to-peer networking.

MAIN TOPICS:

AGENDA

08:30 - REGISTRATION AND NETWORKING / CONNECTING MINDS, FORGING FUTURES

09:00 – OPENING OF THE DAY AND WELCOME ADDRESS (SK)

09:15 – OVERVIEW OF THE BSC SECTOR IN SLOVAKIA IN 2026 / KEY BSCF DATA FINDINGS (EN)

AmCham´s BSCF represents the business service industry in Slovakia with almost 35,000 employees from various services across the country. Marek Chudík will exclusively unveil the most up-do-date data about the sector, provide you with insights behind the critical figures and walk you through the key findings of our regular annual BSCF survey.

09:25 – FROM TALENT TRENDS TO TALENT TRANSFORMATION: LABOR MARKET INSIGHTS FOR BUSINESS CENTERS / DATA PRESENTATION (SK)

What are the latest trends shaping the labor market for business services in Slovakia? Exclusively for AmCham BSCF community, Martin Szabo will share fresh data and insights on talent availability, recruitment demand, salary trends, and workforce dynamics across the sector. His data-driven perspective will help participants better understand current challenges and opportunities in attracting and retaining talent. 

09:50 – WHO DRIVES CHANGE: TALENT, TECHNOLOGY OR TRANSFORMATION? PANEL DISCUSSION (SK)

Business centers across Slovakia are entering a new phase of evolution. Amid changing workforce expectations, accelerating technological adoption, and increasing pressure to deliver higher value, organizations are redefining not only how they work, but also what work they perform. Join us for a candid conversation that will explore how leading organizations are navigating transformation across their entire business, where they currently stand within the Slovak market, and which forces are shaping their future direction..

10:30 – GBS, SHARED SERVICES AND BPO PREDICTIONS FOR 2027 / KEYNOTE PRESENTATION (EN)

Success in GBS world is the ability to adapt and adjust! Good news is that some strategies and ideas have not changed that much over time. Bad news is that our industry is constantly changing. Back to Bratislava after couple of years, Romek Lubaczewski forecasts the critical developments in our industry that leaders of business centers need to consider, digest, think through and maybe also prepare for in the year to come.

11:00 – COFFEE BREAK & NETWORKING

11:30 – CAN EUROPE AND SLOVAKIA REMAIN COMPETITIVE IN THE AGE OF AI? / POLICY TALKS (EN)

As business centers accelerate their adoption of AI, their leaders must navigate not only the opportunities offered by new technologies, but also the challenges that accompany transformation. In this fireside conversation, Charlott will share her perspective on the evolving relationship between AI, economic competitiveness, and the future of work in Europe and Slovakia.

11:45 – FROM OPERATIONS TO ORCHESTRATION: WHY BUSINESS CENTERS MATTER MORE THAN EVER? / VISIONARY TALKS(EN)

Business centers are no longer simply executing processes. Increasingly, they are orchestrating talent, technology, and expertise that influence enterprise strategy and economic competitiveness. In this fireside chat, Emily van den Boom shares her perspective on what separates high-impact organizations from the rest, how leaders can help people navigate constant transformation and why business centers may become one of the most important drivers of future growth and innovation.

12:00 – BEYOND THE HYPE: BUILDING QUANTUM-READY ORGANIZATIONS / KEYNOTE PRESENTATION (EN)

Gosia will examine what it means to become a quantum-ready organization, from building the right digital foundations and data capabilities to strengthening security, governance, and workforce readiness. BSCF community will gain a leadership perspective on how forward-thinking organizations can move beyond the current hype, anticipate future shifts, and position themselves to capture new opportunities in an increasingly technology-driven economy.

12:10 – AI & QUANTUM TECHNOLOGY ROADMAP: WHAT BSCF LEADERS SHOULD PREPARE FOR NEXT? / KEYNOTE PRESENTATION (EN)

Artificial intelligence and automation are already transforming business operations today, but the next wave of technological disruption is already on the horizon. In his keynote, Wilfrido will explore how AI and emerging quantum technologies are expected to reshape our industry, accelerate innovation, and redefine competitive advantage in the years ahead based on „quantum-safe standards “.

12:20 – TRANSFORMATION BEYOND AI: ARE BUSINESS CENTERS READY? (EN)

Quantum technologies have the potential to revolutionize fields ranging from optimization, logistics, cybersecurity, and financial modeling to scientific discovery and advanced materials. The question is no longer whether these breakthroughs will arrive, but how organizations can prepare for their impact. The discussion will focus on the future role of business services in Slovakia and Central Europe. As global organizations seek new sources of innovation and expertise, can regional centers evolve beyond service delivery to become strategic hubs for emerging technologies, talent development, and business transformation?

12:55 – BSCF AWARDS CEREMONY (EN)

13:00 - NETWORKING LUNCH AT WERK RESTAURANT