AmCham Slovakia

AI as a Tool for Cost Optimization

One of the primary reasons businesses turn to artificial intelligence is its ability to optimize costs. AI not only automates repetitive tasks but also processes vast amounts of data in real time, providing businesses with crucial insights needed for better decision-making. For instance, in the manufacturing sector, AI helps predict equipment maintenance before a breakdown occurs, reducing unplanned downtime and repair costs. Similarly, in logistics and distribution, AI analyzes travel routes, optimizes delivery times, and reduces fuel consumption, leading to significant savings.

The Impact of AI on Various Industries

Beyond direct cost optimization, AI is impacting entire industries by improving overall efficiency and creating new business opportunities. In finance, AI speeds up transaction processing, enhances security, and reduces the risk of fraud through advanced analytics tools. In healthcare, AI enables faster disease diagnosis and the prescription of personalized treatments based on genetic data analysis.

AI is also revolutionizing marketing, where it can analyze customer behavior in real time and create personalized marketing campaigns.

The Challenge of Digitalization and the Need for an AI Strategy

For businesses to leverage the potential of AI, they must embark on a digital transformation journey. This process involves more than just implementing technology, it requires a shift in company culture. Developing an AI strategy is a crucial step that enables businesses to integrate artificial intelligence into everyday processes.


A company should start by analyzing its needs and identifying areas where AI can provide the most significant benefits. Whether it’s automating administrative tasks, enhancing customer support through AI bots, or analyzing data for better business decision-making. The next step is selecting the right tools and platforms to support these processes.
A perfect tool in this regard can be AgentForce by Salesforce, which is becoming a central element of AI strategies for companies. AgentForce is an advanced tool that utilizes generative AI to improve customer support and communication. It enables businesses to efficiently automate customer interactions, reducing labor costs, increasing response speed, and providing personalized answers in real time. Implementing AgentForce also helps streamline and optimize internal processes such as sales management, decision support, and data processing. In this way, businesses can focus on strategic development while AI tools handle routine tasks and communication.

How AgentForce can improve business processes?

Imagine a retail company with numerous branches and an online store. AgentForce can significantly streamline several key processes in this type of business:

• Customer support automation: With AI chatbots, the company can quickly and efficiently respond to common customer queries such as product availability, pricing information, and warranty details. This reduces the burden on staff and shortens wait times.
• Personalized recommendations: AgentForce can analyze customers’ past purchase data and provide personalized recommendations, increasing the chances of upselling and cross-selling. Customers receive relevant product suggestions, enhancing their shopping experience.
• Faster sales processes: Automating tasks such as order processing and stock tracking allows the sales team to focus on strategic customer communication, increasing overall productivity.
• Real-time trend analysis: AgentForce analyzes customer behavior in real time, helping predict trends and optimize inventory management across stores and the online shop. This leads to better stock control and reduces costs from excess inventory.
• Improved customer satisfaction: Thanks to the AI assistant’s quick response time and ability to handle multiple interactions simultaneously, customer service becomes faster and more efficient, improving overall customer satisfaction.

NEOXX is a long-term partner of Salesforce, and if your company is considering implementing an AI strategy with a tool like AgentForce, we are ready to assist with its integration and optimization of processes that will streamline your communication and business operations.

Martin Adamka, Head of Marketing, NEOXX