AmCham Slovakia

The future of work involves adapting to changing job landscapes, technological advancements, and evolving workplace dynamics. Organizations and individuals need to stay agile and prepare for these shifts as technology continues to evolve and companies are embracing digital transformation through designing adaptive and digitally fluent organizations.  

Slovakia´s economy continues to rely on business centers as the third largest industry in preserving overall employment levels and adhering to all commitments/liabilities companies have, but to continuously climb up the ladder of value-added, the industry needs stronger and more targeted support from the Government and local municipalities. Continuous adaptation to digital transformation and commitment to diversity and inclusion demonstrates the sector's resilience and innovation. 

Championing ESG standards and thorough talent management indicate a forward-looking approach. The sector's ability to respond to political instability, global economic pitfalls, and cybersecurity threats further underscores its strength and adaptability. These developments position the business services sector in Slovakia for another decade of sustainable success and growth in the global competitive environment. 

AmCham´s Business Service Center Forum (BSCF) represents the business service industry in Slovakia with 40 000+ employees from a wide range of services and locations across the country. Join more than 200 BSC community members at the business services´ industry flagship event of the year, get inspired by world-class speakers, learn about the latest developments as well as reconnect with your fellow business leaders and enjoy the celebration – welcome to the jubilee 10th annual AmCham BSCF conference! - an integral part of AmCham´s Festival of Future series.

TENTATIVE AGENDA

08:30 - REGISTRATION & COFFEE

09:00 – OPENING REMARKS (SK)

09:15 – FUTURE OF WORK (EN)

09:40 – WELCOME & OVERVIEW OF THE BSC SECTOR IN SLOVAKIA IN 2024 (EN)

10:00 – GOVERNMENT TALKS (SK)

10:20 – KEYNOTE PRESENTATION 1: IS TECHNOLOGY ENOUGH FOR P2P SUCCESS? A MODEST LOOK AT THE RISE OF AI & MACHINE LEARNING (EN)

10:50 – TIME FOR BREAK

11:20 – BSCF AWARDS CEREMONY (SK)

11:30 – KEYNOTE PRESENTATION 2: THE ESSENTIAL GLOBAL ROLE OF CEE´S GBS OPERATIONS (EN)

12:00 – KEYNOTE PRESENTATION 3: WELCOME TO THE JUNGLE RE-LOAD (EN)

12:30 – LABOR MARKET OF THE FUTURE – WHAT IS THE STAKE OF THE YOUNG GENERATION? (SK) /Panel Discussion

13:00 - NETWORKING & LUNCH

As we anticipate the new set of BSCF data to be published during the conference, enjoy last year´s BSCF 2023 Data Presentation in the meantime:

SPEAKERS BIOs (in alphabetical order)

ROMEK LUBACZEWSKI - Romek Lubaczewski was the Shared Service Centre and Outsourcing Consulting lead for PwC Central and Eastern Europe, with nearly 30 years of experience in the field. He has led over 200 projects and opened more than 50 Service Centres worldwide. As a core member of PwC’s Global SS&O team, he also established 5 internal centres for PwC. Before his consulting career, Romek served as a Finance Director, COO, and BPO Hub General Manager. In 2023, he retired from consulting to become a "relaxing professional."

OSCAR REITSMA - Oscar Reitsma, Business Director at Transparent, brings over 15 years of expertise in optimizing procure-to-pay (P2P) processes for industry leaders like IKEA, Henkel, Volvo, and FrieslandCampina. His extensive experience has provided him with deep insights into designing efficient and error-free P2P operations. Oscar's keynote addresses the critical balance between technology automation and human intervention in financial Shared Service Centers (SSCs). He explores practical examples of technology's limitations and strategies to mitigate them, drawing from real-world SSC leadership experiences. Join Oscar as he shares impactful stories and strategies for achieving P2P success through a blend of technology and human-centered approaches.