AmCham Slovakia

Welcome to AmCham´s 11th annual business centers conference!

As global trends reshape business models, talent strategies, and regulatory frameworks, the business centers industry must stay agile, innovative, and future-ready. BSC industry in Slovakia is a cornerstone of the national economy, employing nearly 40,000 professionals and contributing more than 3% of the Slovak state budget income. Yet rising costs, geopolitical disruptions, legislative unpredictability, and talent shortages pose real challenges in the entire CEE region. The sector’s resilience lies in its ability to adapt - through digital transformation, smarter advocacy, talent development and regional collaboration.

The most anticipated event in the business services community, the AmCham BSCF annual conference brings together industry leaders, innovators, professionals from across the sector as well as public officials and prospective talents. Join us for a half day of industry insights and peer-to-peer networking. Be the first to unveil the results of the AmCham BSCF annual data report, hear from inspiring keynote speakers, share strategies on how to drive industry growth and uncover what the future holds for the business.

Tentative Agenda

08:30 - REGISTRATION AND NETWORKING / CONNECTING MINDS, FORGING FUTURES

09:00 – OPENING OF THE DAY AND WELCOME ADDRESS (EN)

09:15 – OVERVIEW OF THE BSC SECTOR IN SLOVAKIA IN 2025 / KEY BSCF DATA FINDINGS (EN)

AmCham´s BSCF represents the business service industry in Slovakia with almost 37,000 employees from various services across the country. Marek Chudík will exclusively unveil the most up-do-date data about the sector, provide you with insights behind the critical figures and walk you through the key findings of our regular annual BSCF survey.

TRUST & BRAND

09:30 - CHALLENGING TIMES AHEAD? HOW DO BUSINESS CENTERS SECURE THE INDUSTRY GROWTH? (EN)

A strong national brand can enhance trust in local BSCs, while trusted business centers contribute to the country’s brand equity. Slovakia has climbed up the ladder of value chain for more than a quarter of century, however rising costs, geopolitical disruptions, legislative unpredictability, and talent shortages pose real challenges for the continued resilience of business centers. Their reliability, integrity and performance vis-à-vis the future growth in Slovakia will be in the spotlight.

10:00 - GOVERNMENT TALKS: HOW DO WE FORM AND SECURE THE FUTURE OF BUSINESS AMID GEOPOLITICAL DISRUPTION? / In Conversation (SK)

10:40 - GLOBAL SSC SURVEY 2025 – BUSINESS CENTERS´ STATE OF THE ART IN CEE REGION / KEYNOTE ADDRESS (EN)

Business centers have demonstrated unprecedented resilience and flexibility adapting to the changes in the international business environment and local societies. Success in our industry comes with the ability to adapt and adjust our plans. Good news is that some strategies and ideas have not changed that much over time. Bad news is that our industry is constantly changing. Peter will unveil the key findings from the global SSC survey, prepared every second year by PwC Germany, with strong footprint by insights from several Slovakia-based centers.

11:00 – COFFEE BREAK & NETWORKING

TALENT

11:30 - BUILDING AI-READY TALENT: THE KEY TO ORGANISATIONAL RESILIENCE / KEYNOTE ADDRESS (EN)

With a workforce spanning generations and technologies reshaping every role, the future belongs to organizations that can master the art of agile talent management. As demographic shifts shrink the labor pool and AI transforms how work gets done, success will hinge on embracing skills over titles, empowering leaders across all levels, and harnessing technology not just to automate, but to innovate. The question is no longer if change is needed, but how fast and how boldly can business services reinvent themselves to thrive in this new era.

TECHNOLOGY

12:15 – DIGITAL TRANSFORMATION AT THE HEART OF COMPETITIVENESS – IS TECHNOLOGY CREATING A FUTURE-READY BUSINESS? / Closing Debate (EN)

To note where business services need to go, we must first understand how far they have come. The transition from classic Global Business Services (GBS) to GBS 3.0 and now to the AI-powered GBS is fundamentally a technology maturity journey - from back-office consolidation to intelligent, AI-native business transformation. In this progression, technology is no longer a support function-it is the enabler of global agility, customer centricity, and enterprise value creation. AI-powered GBS centers embody this shift by embedding intelligent systems at the heart of business operations.

12:50 – BSCF AWARDS CEREMONY (SK)

13:00 - NETWORKING LUNCH AT WERK RESTAURANT

Enjoy 2024 The Future of Work Conference